The meter is the device by which the consumption of gas and light is detected. It belongs to the distributor that is the company that takes care of bringing gas or electricity into homes. The distributor also deals with installation, maintenance and work on the meter. The request for work on it, however, must be requested by the supplier or by Eni Gas and Luce . We remind you that the meter can be found either outside your home (on a small wall, in a locker on the stair landing or in a special common compartment of the condominium) or inside your home (inside a locker, in the garage , in the cellar, near a perimeter wall or at the entrance as well as on the balcony).

In the event of anomalies or interruptions in supply, Eni reminds that the cause could be a failure of the electricity or gas meter. Before submitting a report, however, the suggestion is to make sure that the problem is the counter’s own, otherwise verification costs may be charged.

What could cause the anomalies of the meter?

Counter anomalies could be caused by various factors. For example, consumption habits (such as the continuous switching on of appliances) or an invoice for balance. And finally the anomaly could be caused by the suspension of the supply due to unpaid bills or simply for having made a notice of cancellation. In any case, Eni Gas e Luce announces that it can be called to request a verification of its functioning.

Gas and light meter: when to report a fault immediately

Eni Gas e Luce invites users to immediately contact the Breakdown and Dispersion service of the distribution company if they smell gas .

The number can be found on the first page of the bill or in the telephone directory. As soon as it is called, the Emergency Unit will go to the site as soon as possible.The light meter, on the other hand, could be faulty when it does not light up, it signals an anomaly on the display or when the power no longer comes into the house. Before reporting an electrical fault, Eni invites you to call an electrician first so that they will check that the problem is not on your electrical system. In fact there may have been a short circuit, a voltage overload or other. If the problem is not one of these, then you will have to contact the light fault reporting service that you will find on the first page of the bill.